United Healthcare Military & Veterans recently enhanced the Referral/Authorization Request Form used to submit requests for care. The new Referral/Authorization Request Form has been redesigned to be more user-friendly when requesting care for specialty referrals, outpatient (medical/surgical), inpatient (acute, skilled nursing facility, rehab), and durable medical equipment/home health requests.
Effective immediately, forms missing information marked “required” will be rejected and faxed back to the provider for correction. To help you transition to the new Referral/Authorization Request Form, the previous form will continue to be accepted until 02/28/2015. After this date, all referral requests submitted on the outdated form will be rejected with a request to use the new form. (Read More)
Effective Jan. 2, 2015 - General Claims Inquiries and Eligibility Verifications to be Primarily Supported by Self-Service Tools
Beginning Jan. 2, 2015,basic status on claims (e.g., was claim received, processed or paid) and eligibility verifications will be primarily supported through online tools or using the automated interactive voice response (IVR) system. General status on claims and eligibility can currently be obtained 24 hours a day through myTRICARE.com or the UnitedHealthcare Military & Veterans IVR system. For more information and resources (including how to attend a myTRICARE.com webinar), please visit the Provider Education & Guides section.
UnitedHealthcare Military & Veterans is committed to helping military families live healthier lives through effective delivery of behavioral health services by our providers.
To enable this mission, UnitedHealthcare created a dedicated Behavioral Health Resource page that includes a variety of substantive information related to behavioral health and the military community. This page provides a centralized location for access to training, tools and information from a number of Department of Defense and Veterans Affairs resources to support the care that you deliver to our men and women in uniform, retirees and their families.
We will continue to expand our online resources to support your day-to-day clinical practice, so be sure to check back regularly.
Help Anywhere, Anytime
Want to track your highs and lows? Need help keeping reminders of all the good things in your life? Stressed out, and need help relaxing? Facing challenges with post-traumatic stress (PTS)?
The DoD’s National Center for Telehealth & Technology (T2) is dedicated to creating resources to improve the mental health of service members, veterans and their families. T2’s free products help people deal with mental health conditions—including the effects of post-traumatic stress and traumatic brain injuries. You can find these products at here.