Our Company

UnitedHealthcare Military & Veterans, a UnitedHealthcare business, draws on the unmatched experience and expertise of the UnitedHealth Group family of companies to provide affordable, high-quality health care to active duty military, retirees, and their families. In partnership with the Department of Defense, UnitedHealthcare provides health care services to over 2.9 million beneficiaries as the TRICARE Managed Care Support Contractor for the TRICARE West Region.

The TRICARE West Region includes: Alaska; Arizona; California; Colorado; Hawaii; Idaho; Iowa (excluding the Rock Island Arsenal area); Kansas; Minnesota; Missouri (excluding the St. Louis area); Montana; Nebraska; Nevada; New Mexico; North Dakota; Oregon; South Dakota; portions of Texas (including El Paso); Utah; Washington; and Wyoming.

For more information about UnitedHealth Group, please visit www.unitedhealthgroup.com.

For more information regarding the Department of Defense TRICARE Health Care Program, please visit www.TRICARE.mil.

 

BenchmarkPortal Certified Customer Service Center of Excellence 


UnitedHealthcare Military & Veterans’ call center is certified as a Center of Excellence by Benchmark Portal.  The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry. Contact Centers achieve the Center of Excellence distinc­tion based on their performance on key performance metrics, compared with industry aver­ages drawn from the world’s largest and most respected database.

A contact center that has been certified as a Center of Excellence by BenchmarkPortal has met and/or surpassed rigorous standards of efficiency and effectiveness. This certification is unique in that its achievement is ascertained strictly “by the numbers.” This means that the BenchmarkPortal team audits and verifies the center’s key performance indicators and compares that data to data from other peer organizations. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.