UnitedHealthcare Military & Veterans, a UnitedHealthcare business, draws on the unmatched experience and expertise of the UnitedHealth Group family of companies to provide affordable, high-quality health care to active duty military, retirees, and their families. In partnership with the Department of Defense, UnitedHealthcare provides health care services to over 2.9 million beneficiaries as the TRICARE Managed Care Support Contractor for the TRICARE West Region.
The TRICARE West Region includes: Alaska; Arizona; California; Colorado; Hawaii; Idaho; Iowa (excluding the Rock Island Arsenal area); Kansas; Minnesota; Missouri (excluding the St. Louis area); Montana; Nebraska; Nevada; New Mexico; North Dakota; Oregon; South Dakota; portions of Texas (including El Paso); Utah; Washington; and Wyoming.
For more information about UnitedHealth Group, please visit www.unitedhealthgroup.com.
For more information regarding the Department of Defense TRICARE Health Care Program, please visit www.TRICARE.mil.
UnitedHealthcare Military & Veterans (UHC M&V) has achieved National Committee for Quality Assurance (NCQA) Health Plan Acreditation.
NCQA is an independent, not-for-profit organization dedicated to assessing and reporting on the quality of managed care plans, managed behavioral healthcare organizations, preferred provider organizations, new health plans, physician organizations, credentails verification organizations, disease management programs and other health-related programs
UHC M&V Health Plan NCQA accreditation includes:
- Quality Management and Improvement
- Case Management
- Disease Management
- Coordination of Medical/Behavioral Health Care
- Network Management
- Clinical Utilization Management
- Rights and Responsibilities
- Member Connections
NCQA's seals of accreditation are recognizable and reliable indicators that UHC M&V is committed to performance through ensuring the highest quality care and service.
UHC M&V had to pass a rigorous and comprehensive review process to be awarded this NCQA Health Plan Accreditation. "Being awarded NCQA accreditation reflects UHC M&V's commitment to service and perseverence," said Dr. John Mateczun, President, UHC M&V. "It demonstrates our commitment to delivering high quality health care services to those we serve each and every day"
For more information, please visit: http://www.ncqa.org/
BenchmarkPortal Certified Customer Service Center of Excellence
UnitedHealthcare Military & Veterans’ call center is certified as a Center of Excellence by Benchmark Portal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry. Contact Centers achieve the Center of Excellence distinction based on their performance on key performance metrics, compared with industry averages drawn from the world’s largest and most respected database.
A contact center that has been certified as a Center of Excellence by BenchmarkPortal has met and/or surpassed rigorous standards of efficiency and effectiveness. This certification is unique in that its achievement is ascertained strictly “by the numbers.” This means that the BenchmarkPortal team audits and verifies the center’s key performance indicators and compares that data to data from other peer organizations. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.